Privacy Policy

At Fortunica Casino, we deeply value the trust and loyalty of our players. Safeguarding personal data is a priority, and we are dedicated to handling all information securely, responsibly, and with respect. This Privacy Policy explains how we collect, use, and protect data, ensuring transparency at every step. We encourage reading this policy carefully to make informed decisions about engagement with our casino.

Data Processing

This Privacy Policy outlines how we process personal data in line with applicable gambling and data protection regulations. Such processing is essential to provide access to games, manage accounts, and deliver related services.

Fortunica Casino is operated by Dama N.V., a company registered in Curaçao, together with its wholly owned subsidiary Friolion Limited, based in Cyprus. Dama N.V. holds a gaming licence issued by Antillephone N.V.

Consent to this Privacy Policy is required to use our services. As the policy may be updated from time to time, we recommend reviewing it periodically. Continued use of Fortunica Casino’s services following any changes is deemed acceptance of the updated terms.

Collection of Information

We collect different types of personal information through our website, which may include:

  • Registration and Communication Data:
    Information provided during account creation or later communication, such as name, date of birth, address, contact details, and identification documents.
  • Interaction Records:
    Logs of communications via email, live chat, or other support channels.
  • Transaction and Usage Data:
    Records of deposits, withdrawals, bets, and general website usage, including device and session data.
  • Compliance Documentation:
    Documents and information collected to verify identity and comply with legal and regulatory obligations (e.g. KYC/AML checks).

Usage of Information

The personal data collected is used for the following purposes:

  • Processing transactions, managing bets and account balances.
  • Providing access to games and related services.
  • Carrying out identity verification, fraud checks, and compliance monitoring.
  • Fulfilling legal and regulatory obligations, including anti-money laundering (AML) requirements.
  • Monitoring, detecting, and preventing fraudulent or illegal activities.
  • Providing customer support and resolving queries.
  • Conducting internal analysis and research to improve services, website performance, and user experience.
  • Sending marketing and promotional communications, where explicit consent has been given.

Marketing Communications

Where consent is provided, Fortunica Casino may use contact details to send promotional messages about products, services, bonuses, and special offers.

Players can withdraw consent or opt out of marketing communications at any time by:

  • Adjusting preferences in the account settings (where available), or
  • Contacting customer support with a request to unsubscribe.

Opting out of marketing communications does not affect the legality of processing performed prior to withdrawal of consent and does not prevent receiving important service or legal notices.

Disclosure of Information

Personal data is never sold or rented. However, it may be shared in the following circumstances:

  • Within Our Group:
    With group companies and subsidiaries where necessary for service delivery, risk management, and regulatory compliance.
  • With Trusted Partners:
    With business partners and professional advisers who support our operations, such as payment providers, verification services, and compliance consultants.
  • With Third-Party Providers:
    With processors who assist with payment processing, fraud prevention, data storage, customer support tools, and similar operational services.

All such third parties are bound by contractual obligations and are required to handle personal data securely and in accordance with applicable laws.

Data Security and Retention

Fortunica Casino implements technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, or alteration. These measures are designed to meet or exceed applicable legal and regulatory standards.

Personal data is retained only for as long as necessary to:

  • Provide services;
  • Comply with legal, regulatory, and anti-money laundering obligations;
  • Resolve disputes; and
  • Enforce our terms.

In line with AML and gambling regulations, this may include retaining certain records for a minimum of five years following account closure or as otherwise required by law.

Cookies and Tracking

Fortunica Casino uses cookies and similar tracking technologies to:

  • Remember preferences and settings;
  • Maintain session stability and security;
  • Analyse website traffic and performance;
  • Support marketing and optimisation efforts.

Players can manage cookie preferences through browser settings. Blocking or deleting cookies may affect site functionality and some features may not operate correctly.

Your Rights and Contact Information

Subject to applicable law, players have the following rights regarding their personal data:

  • Right of Access:
    To request a copy of personal data held.
  • Right to Rectification:
    To request correction of inaccurate or incomplete information.
  • Right to Erasure (Where Applicable):
    To request deletion of personal data, subject to legal retention obligations.
  • Right to Restriction or Objection:
    To request restriction of processing or object to certain types of processing, including direct marketing.
  • Right to Data Portability (Where Applicable):
    To request transfer of certain personal data in a structured, commonly used format.

To exercise these rights or raise concerns about data handling, players may contact our Data Protection Officer (DPO) via the contact details provided on the Fortunica Casino website.

Under the GDPR and other applicable laws, players also have the right to lodge a complaint with a competent data protection authority if they believe their data protection rights have been infringed.

This Privacy Policy reflects Fortunica Casino’s commitment to protecting privacy while providing a secure, compliant, and responsible gaming environment. For any questions or assistance regarding personal data, please contact us through our official support channels.